End User – Return Authorisation Form

Use this Return Authorisation (RMA) Form if you are an end user who purchased a Laser product and need to request a return, replacement, or warranty claim. Submitting this form helps us process your request quickly and provide the right solution.

When to Use This Form

What You Will Need

Please have your proof of purchase, product details, and fault description ready before submitting. These details help us confirm warranty eligibility and speed up your claim. For more on your consumer rights, visit the ACCC Repair, Replace, Refund guide.

After You Submit

Once submitted, our team will review your request. You will receive a Return Authorisation (RA) number with instructions on how to return your product. Processing times vary but we aim to respond within 2–3 business days.

For more information, see our Returns Policy or browse the Laser Support FAQs.

RMA Request - Enduser/Reseller

Customer Information

Name:*:
Street*
Suburb*:
State*
Postcode*:
Telephone No*:
Fax No(Optional):
Email Address:*
Re-enter Email Address*:
Order/receipt/transaction No (if available)*:

Request Item(s)

Service Centre can ask you for proof of purchase

To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase. Sometimes you may need to provide more than one of these things to support your claim – for example, when a credit card statement does not clearly itemise the product. - https://www.accc.gov.au/consumers/prices-receipts/receipts

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